Dec 20, 2007
To echo several other bloggers, you must read an article by Atul Gawande in one of the December issues of the New Yorker, The Checklist. It's not going to surprise anyone who has the first idea about standard work or mistake proofing, but it's illustrative of a couple of things. First, in medicine (or getting what you ordered at the drive-thru, or the financial assistance you may be entitled to if you're homeless), all the technology and off-the-chart IQs can't take the place of a simple checklist. And that such an idea has penetrated so little into what people do every day. I've got nothing enlightening to say on the subject. Read the article.
Posted by Karen Wilhelm