"An error has occurred" That's what it says in my iGoogle window where my hotmail messages are supposed to appear. I'm not the only person who couldn't get e-mail today - hotmail's been down for about 10 hours now, apparently since about 6 am EST. The problem is now being reported in news sites from the
It took Microsoft 6 hours, by my calculation, from the start of the problem to admitting in the news that anything was amiss. The gist of what they have to say is, "We're working on it."
I think it's fundamental to human psychology that, if we don't have control over something, we feel better if we at least get information. It's why the boss asks for reports. It's why you tell employees how the business is doing. It's why we call home if we're running late and someone's making dinner for us.
It's appalling that what amounts to a worldwide public utility can allow itself to be exposed to such massive failure, but it's worse that even the PR people must have been frantically working to solve the problem - else, why couldn't they have said what was going on?
One more reason to get a Mac and to move my e-mail to gmail. I'll let you know when I change my address.