Sep 17, 2010

Better than the restroom checklist

We were passing through a small town in Delaware and stopped at a local gas station, not one of the big chains. But inside the ladies room door was an excellent visual control for how the owner expected the restroom to look when the cleaner finished.

7 comments:

Mark Welch said...

So, did the restroom look like the staff was actually following the standardized work?

Karen Wilhelm said...

You know, I should have turned around and done a check, but was focused on the next place we had to get to. Doesn't that say a lot about how we fail to pay attention to standards when we don't make that true effort to think lean? But I always notice details in restrooms and I'm sure that there were no glaring inconsistencies - if there had been, my inner cynic would have taken over.

Amit Bhambi said...

Though I think this is a great example of lean thinking, is this something we want to share with the customers? I wonder how much of this could be equally well executed without the elaborate display for customers to see? Could this be done equally well by attaching the process card to the tools (mop, etc.)?

Just a few thoughts.

Karen Wilhelm said...

Good point, Amit. In a roadside restroom I found it a bit reassuring that there was a standard. I wouldn't want to see the same thing at Neiman Marcus of the Plaza hotel, however. If the tools were kept together on a cart, maybe the display could be on it. This was a poster-sized instruction sheet so the cleaner couldn't get out of the room without seeing it. I'd suspect that the cleaning staff turnover at a rest stop would be much higher than in a more upscale facility. Food for thought.

Amit Bhambi said...

This method of visual management is great for some locations. I know in some retail restrooms they have a simple check list (hourly restroom check) on display, while the detailed break down is with the clean up materials. This may be a good blend because it lets folks know that the restroom is being looked after while hiding specific and unnecessary details.

Amit

Mark Welch said...

I think having it posted where it is is excellent for point of use for the operators and while yes, it's probably way too much detail for most patrons, they probably won't overexamine it anyway, but it sure let's patrons know of the expectations, and for me that's some transparency I appreciate.

Overall, I applaud it.

Stability Testing said...

Hey...I foloowed your post steps and I found them great they are working fine. I think you have posted it at the right place. I agree with Amit that the method of visual management is great as it is very necessary to have a check list in restroom.

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