We were passing through a small town in Delaware and stopped at a local gas station, not one of the big chains. But inside the ladies room door was an excellent visual control for how the owner expected the restroom to look when the cleaner finished.
Insights into business, lean thinking, and stories of ordinary people doing extraordinary things: I find them in many places and share them with you. After more than 20 years in manufacturing and publishing, I still try to bring a learner's mind whenever I can.
In addition to publishing the Lean Reflections blog, I write for several manufacturing-related publications and have co-authored white papers. As moderator for the Association for Manufacturing Excellence's LinkedIn group, I work to keep it active and free from marketing.