We were passing through a small town in Delaware and stopped at a local gas station, not one of the big chains. But inside the ladies room door was an excellent visual control for how the owner expected the restroom to look when the cleaner finished.
I look for stories of ordinary people doing extraordinary things.
I find them often in places where lean manufacturing--continuous
process improvement--are being practiced, but really you see them
everywhere. It's a joy to have the opportunity to write about them.
My knowledge of manufacturing stems from 20 years in the publishing area of the Society of Manufacturing Engineers, where I launched and edited the popular e-newsletter Lean Directions.
I also edit other people's work. Long years of discovery and learning
have helped me understand what lean practitioners want to say, and I
love working with people who have done more working than writing. While
I can rewrite--preserving their voice as much as possible, I really
enjoy coaching people to apply lean to writing and improve their