Aug 5, 2011

test your standard emails

I ordered a lamp last night from a store I have not shopped with before. Order acknowledgements are great for automation, but here is part of what I received:

"In-stock orders ship from our warehouse in Kentucky and typically arrive anywhere in the continental U.S. within 710 business days, while White Glove deliveries typically arrive within 23 weeks from the order date. All orders shipping to Canada, Alaska, Hawaii and Puerto Rico may take longer." 

The shock was lessened because I had read the shipping policies on the website before ordering and knew that they meant 7 to 10 days and 2 to 3 weeks.

I don't know what happens between their e-mail generator and my gmail account via Comcast, but apparently some hyphens were dropped. A systems analyst once reminded me that when detailing a value stream for communications, all the databases, programs, hardware, channels, along the way need to be considered. There's a bunch of coding and decoding, bits and bytes, electrons and microwaves between you and me.

There are always oddball email processes, but I'm surprised that one as common as my method of receiving a message hasn't been tested and bullet-proofed.

In the meantime, I sure do hope I don't have to wait two years for my lamp. I think I will check on it if I don't get it a year from now.


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